Refund policy

Jade Rose Impressions does not accept returns. Our exchange policy is for store credit or exchange for a different size ONLY for non personalized items. If you choose store credit for your return, that credit will be valid for 6 months. Once an order has been exchanged, it then becomes a final sale transaction. You have 7 days from the day you receive the item (via delivery confirmation) to contact Jade Rose Impressions about an exchange or store credit. Worn, washed, and/or damaged items will not be accepted for exchange. Original tags (if applicable) must be attached and intact. Once Jade Rose Impressions receives the item we will process the store credit. You are responsible for the return label and if it is an exchange, for paying the label invoice that is sent to you. 

You can always contact us for any exchange question at hello@shopjaderose.com.

 

Damages & Issues
For broken or incorrect items contact us with in 3 days of the delivery date. Please email hello@shopjaderose.com so that we can help you with a return label.